Return & Refund Policy

Refund, Return & Cancellation Policy

Last Updated: 10 October 2026

At AROMOR, we want every fragrance purchase to be a satisfying experience.

We take care in preparing and shipping our products. However, if something goes wrong with your order, we are here to assist you.

Please review our Refund, Return & Cancellation Policy before placing an order through https://aromornow.com.

1. Return Eligibility

Due to the personal-use nature of perfumes and fragrances, we do not accept returns or exchanges solely because of a change of mind, personal fragrance preference, or dissatisfaction with how a fragrance smells on an individual.

However, customers may request an appropriate resolution if:

  • A product arrives damaged or broken.

  • A perfume bottle arrives with significant leakage.

  • An incorrect product is delivered.

  • A product is defective.

  • An item is missing from the order.

  • A product is materially different from its advertised description.

Eligible complaints will be reviewed fairly, and remedies will be provided in accordance with this policy and applicable consumer protection laws.

2. Reporting a Damaged or Incorrect Product

If you receive a damaged, defective, leaking, or incorrect product, please contact us within 7 days of delivery.

Email: info@aromornow.com

Please include:

  • Your order number

  • The name of the affected product

  • A brief description of the issue

  • Clear photographs showing the product and relevant packaging

An unboxing video may help us investigate an issue, but it is not mandatory for submitting a complaint.

Our team will review the information and may request additional details where reasonably necessary.

The 7-day reporting window does not restrict any statutory rights or remedies that remain available under applicable law.

3. Non-Returnable Products

Except where a product is defective, damaged, incorrectly supplied, or otherwise eligible for a remedy under applicable law, we do not accept returns for:

  • Opened or used perfumes

  • Partially used fragrance products

  • Products purchased in error

  • Products returned solely due to fragrance preference

  • Products damaged through misuse or improper storage

Fragrance perception and longevity may vary due to skin chemistry, environmental conditions, and individual preferences. Such differences do not automatically indicate a product defect.

4. Replacement & Refund Process

Once we receive your request, our support team will review the issue.

Depending on the circumstances, applicable law, and product availability, an eligible claim may be resolved through:

  • Replacement of the affected product

  • Refund of the applicable purchase amount

  • Another mutually agreed resolution

If a physical return is required, our team will provide return instructions.

For confirmed cases involving a defective, damaged, or incorrectly supplied product, AROMOR will arrange or cover reasonable return shipping costs.

Please do not send products back without first contacting our support team.

5. Refund Processing Timeline

Once a refund is approved, AROMOR will aim to initiate it within 7 business days.

For prepaid orders, refunds will generally be issued to the original payment method.

For Cash on Delivery orders, where available, refunds may be processed through an appropriate bank transfer or another agreed payment method.

The time taken for a refund to appear in your account may depend on your bank or payment service provider.

6. Order Cancellation

We understand that plans can change.

Before Dispatch

If you wish to cancel an order, please email info@aromornow.com as soon as possible with your order number.

If the order has not yet been dispatched, we will process the cancellation and issue a full refund for any prepaid amount.

After Dispatch

Once an order has been dispatched, cancellation may no longer be possible through the normal order-processing system.

Please contact our team for assistance. Any applicable refund or return will be handled according to this policy and your statutory consumer rights.

7. Missing or Undelivered Orders

If your order has not arrived within the communicated delivery timeframe, or is marked as delivered but has not been received, please contact our support team promptly.

We will investigate the issue with the relevant logistics provider and assist with an appropriate resolution.

Where an order cannot be fulfilled or delivered, applicable refunds will be handled in accordance with consumer protection requirements.

8. Refunds on Promotional & Discounted Orders

For eligible refunds involving discounted products, the refund amount will generally reflect the actual amount paid for the affected item.

If a promotional bundle or gift set contains a damaged, missing, or defective item, we will assess the affected item and provide an appropriate remedy.

Applicable shipping charges will also be refunded where required by law or where the circumstances justify a full order refund.

9. Important Information

To help us resolve issues efficiently:

  • Inspect your package after delivery.

  • Retain the original packaging until any reported issue has been resolved.

  • Contact customer support before arranging a return.

  • Provide accurate order details when submitting a complaint.

We aim to handle all genuine customer concerns fairly and transparently.

Nothing in this policy excludes or limits rights available under applicable consumer protection laws.

10. Contact Us

For returns, cancellations, refunds, replacements, or order-related concerns, please contact:

AROMOR

Website: https://aromornow.com

Email: info@aromornow.com

Our team will assist you with your request and work towards an appropriate resolution.

Thank you for choosing AROMOR.